At Somnet, we are committed to working with our customers to enable the delivery of personalized, relevant and consistent service experiences regardless of size, importance or location. Somnet's strategic advantage is that our products and solutions form a flexible, end-to-end framework for service development and deployment. We measure customer satisfaction and loyalty twice a year, reaching at least 60% of our account base. We get in touch with everyone, from global businesses to small and ad hoc customers, covering all lines of business. And we ask people about every aspect of dealing with us, from quality of our help-desk assistance to absolute end user experience in a large, complex project based solution.
| Balmer Lawrie & Co. Ltd |
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Central Govt. Organization; PSU |
Our System is working perfectly with the help of your good service support. We support your continued assistance in this aspect. |
| Indian Association for the Cultivation of Science |
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Education |
Somnet has been maintaining our Department’s Photocopier machine with our entire satisfaction. We are thoroughly satisfied with their prompt response to our complaints and consumable supplied by them are also of excellent quality. |
| Himadri Chemicals & Industries Limited |
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Chemicals, Iron & Steel, Finance |
Somnet is engaged in maintenance of our Photocopier machine since a long time and we are highly satisfied at their service so far rendered by them. We trust their capability to keep this service standard. |
| Department of Telecommunications |
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Telecommunications |
Somnet has been maintaining our office system for the last few years. The quality of maintenance, response time, consumables and spares and services are quite satisfactory. |
| Darjeeling Plantation Industries Ltd |
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Agriculture |
Some of our photocopiers are under Annual Maintenance Service Contract with M/s. Somnet Dynagraphics Pvt. Ltd. including the supply of consumables. Quality of consumable and their service level is quite satisfactory till date. |
| Geno Pharmaceuticals Limited |
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Pharmaceuticals |
Our System is maintained by Somnet Dynagraphics Pvt. Ltd. Till date we are satisfied with services, response time and quality of consumable supplied by them. |
| Calcutta University, Dept. of Botany |
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University and Institutes |
We are thoroughly satisfied with their prompt response to our complaints and the consumable and spares supplied by them are of excellent quality |
| Department of Telecommunications(BSNL) |
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Telecommunications |
We are fully satisfied with their quality of consumables and service rendered by them towards our photocopier. Their response time to our complaint was very prompt. |
| All India Radio |
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Broadcasting |
Somnet has been maintaining our office photocopier with entire satisfaction. Their response to our complaint is prompt. |
| Calcutta Metropolitan Development Authority |
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Civic Body |
The quality of spares, consumables etc as supplied time to time and their services are up to the mark. They have also refurnished the photocopier machine satisfactorily. |
| Petroleum Conservation and Research Agency |
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Petroleum Conservation and Research |
Somnet has given us exact solution for our organizational need and we are satisfied with the performance of units and their after sales support.Our organization could significantly reduce printing costs by using duplex printing and copying facilities. Through its network scan facility we can create PDF of our own documents and send them across LAN/Internet. |
| Airports Authority of India |
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Aviation Management;Central Govt. Organisation |
Somnet has delivered satisfactorily in sales and service of Photocopier Machines. |
| Dabur India Ltd. |
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FMCG-Herbal Products |
Somnet has delivered quite satisfactory service in terms of sales and maintenance of the MFD products. |
| Unilever Limited |
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FMCG, Home Care and Personal Products |
Somnet has been able to restore our machine from an unusable condition. They have carried out a satisfactory job and since then the machine has been performing well up to our expectations. |
| Income Tax Department, Govt. of India |
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Central Government Organisation, Regulatory Authority |
Somnet has been maintaining our copiers quite satisfactorily. Their response to our calls, quality of supplies and other consumables and spares also has been quite good. |
| Peerless General Finance & Investment Co. Ltd. |
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Insurance |
Somnet has been maintaining our plain paper copier with efficiency.Response to breakdown calls is prompt and the spares and consumables supplied them to our office are of good quality. Services rendered by them have been satisfactory. |
| Department of Customs & Central Excise, Govt. of India |
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Central Government Organisation,Govt. of India |
We are satisfied with the flawless performance and the MFD quality of the machines supplied by Somnet. |
| Kalyani University |
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Education |
We have received necessary support from Somnet during the warranty period for the machines purchased from them and satisfied with the service rendered by them. |
| Biswa Banga Sammelan Millennium Committee |
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Event Management Group |
Somnet Dynagraphics Pvt. Ltd. has been maintaining our Photocopier Machine which was provided to us by WBIDC for “BISWA BANGA SAMMELAN MILLENNIUM COMMITTEE” with our entire satisfaction. We are very much satisfied with their prompt response to our complaints and service rendered by them. |
| Diocese of Calcutta |
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Christian Missionary Institution |
Having Somnet Dynagraphics Pvt. Ltd.work with our organisation to obtain an imaging system was a very positive experience. We are also very impressed with the presentation of the Canon product.The response time for calls from our request has been exceptional. |
| Jadavpur University |
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Education |
We are satisfied with the quality of service and consumables supplied by Somnet. Their response to our complaint was prompt and they have done a good job with the overall maintenance of photocopiers supplied by them. |
| ITC Limited |
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Multi-Business Conglomerate |
Our photocopier has been under service maintenance contract with Somnet Dynagraphics Pvt. Ltd. including the supply of consumables. Quality of consumables and service level of Somnet has been quite satisfactory till date. |
| Canara Bank |
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BFSI |
Somnet has maintained our photocopier to our satisfaction till date. |
| Vijaya Bank |
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BFSI |
Somnet has been in full service maintenance agreement for our photocopier machines installed at our office. They have been very regular in attending to complaints and their overall service is good. We look forward to continued good service from them and wish them all the best. |
| Bharat Electronics Ltd. |
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Central Govt. Organisation; PSU – Electronics |
Somnet has been maintaining our photocopier since last few years and we are satisfied with the services, response time and quality of consumables supplied by them. |
| Pepsico India Holdings Pvt. Ltd. |
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Food and Beverage |
The photocopier cum printer machine supplied by Somnet has been working fine.Somnet has also delivered satisfactory service in regard to the same. |
| Castrol India Limited |
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Lubricants |
Somnet is our sole supplier of spares, consumables and other full support for our MFD machines. We are entirely satisfied with their prompt service, and quality of consumables and spares supplied. |
| ABN-AMRO Bank |
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BFSI |
Somnet has been very much responsive to our calls and supply good spares and consumables for our MFD machines supplied by them. |
| NALCO |
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Aluminium |
Somnet's service & attendance to the repair, maintenance calls for the photocopier machines supplied by them have been highly prompt & satisfactory |
| Calcutta Medical Research Institute. |
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Healthcare |
Somnet has delivered satisfactory service in photocopier maintenance. Their promptness in attending calls also has been excellent. |
| Allied Resins and Chemicals Limited |
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Chemicals |
Good service is a rare bird these days so we would like to thanks Somnet for providing us with great service. |
| Nandan - West Bengal Film Centre |
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Film Development Centre; Media |
Somnet has been rendering the job of maintenace and service of printer cum copier machines to our satisfaction. |
| Calcutta Port Trust |
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Port Authorities |
Somnet has given us full consumables and spares support for our MFD; their performance is satisfactory. |
| American Express Bank |
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BFSI |
Somnet has delivered satisfactory service in photocopier maintenance.Till date we are satisfied with the services, response time and quality of consumables supplied by them. |
| Punjab National Bank |
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BFSI |
Somnet has been able to deliver prompt and satisfactory service in the segment of photocopier maintenance |
| Metro Railway, Calcutta |
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Railways |
Somnet has been prompt in response to breakdown calls an the spares and consumables supplied by them are of good quality. Services rendered by them have been satisfactory. |
| State Bank of Bikaner and Jaipur |
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BFSI |
Somnet has given us full consumables and spares support for our copier.machine. Our office is satisfied with their quality of maintenance, response to our complaints and quality of their consumables |
| Tata Communications Internet Services Ltd |
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Communication |
This is to certify that Somnet Dynagraphics Pvt. Ltd have provided tremendous support during the period we have hired the Canon digital copier-cum-printer. The machine was in good condition throughout the rental period and all kind of support was provided by personnel of Somnet Dynagraphics. We wish them all the best for all their future endeavors and look forward to get associated with them if required in future. |